A system free of charge that benefits consumers and companies.
If you are seeking advice on a specific case or you would like to check the status of an arbitration process, you can contact us using this form. We will send you a response as soon as possible.
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Also you can send the documents
The documents can be sent by post, fax, email (.pdf or .docx) or can be submitted in person to the:
Consumer Arbitration Board of Barcelona Ronda Sant Pau, 43-45 - 2ª 08015 Barcelona
Tel: 93 402 33 44 - Fax: 93 402 78 47
Under Spain's Organic Act 3/2018, of 5 December, on Protección de Datos Personales y garantía de los derechos digitales, we wish to inform you that your personal data will be entered into an automated file held by Barcelona City Council's Municipal Consumer Information Office, whose purpose is to process complaints and deal with consumer-related queries. Your details may be passed on to another competent body for the same purpose. You may exercise your rights to access, rectify, cancel and challenge, by writing to the City Council's General Registry at Pl. de Sant Jaume, 1, 08002 Barcelona, clearly indicating in the subject box Exercising LOPD right.