The following measures have been considered for the Consumer Arbitration Board's website, to provide users with easier access to all its content and features:

  • Multi-browser: Pages offer correct viewing on several browsers used for the analysis (Mozilla, Internet Explorer, Safari and Chrome).
  • Consistent browsing: Website consistency is ensured, making browsing coherent on every page and offering a satisfying user experience.
  • Distractions: Eliminates interference such as content flickering, exaggerated blinking, automatically starting audios or moving content.
  • Movement: moving content has a stop mechanism.
  • Text images: Except for logos or trademark images, content is generally perfectly configurable, given that text images are avoided.
  • Headings: page headings state portals and sections to provide contexts for users.
  • Language: The page language is correctly marked.
  • Audio-visual player: audio-visual players are accessible to users for any type of device, to keyboard users and to blind people.
  • Language style: The page language is simple and suitable for the public its content is aimed at.
  • Texts in links: Texts in links generally provide context so they can be understood.
  • Alternative text for images: images contain alternative texts where they provide information.

The development of the Consumer Arbitration Board's website was based on the Web Content Accessibility Guidelines 2.0 (WCAG 2.0), at Double A level, as established by W3C (World Wide Web Consortium).

For further information about the website’s accessibility as well as how to configure the accessibility settings for different web browsers, go to the website, where you will find information and resources on accessibility.

Barcelona City Council is committed to continuing its work to reduce as much as possible the various accessibility barriers that still need to be resolved on this website.

If your have any problems accessing the website's contents, do not hesitate to email us at