Arbitration decisions in figures
The Barcelona Consumer Arbitration Board presents the figures for Arbitration resolutions (rulings) up to 31 December 2013.
In 2013, a total of 2,153 claims were processed in Barcelona, and in nearly half of those cases, the files were closed.
Regarding the amounts claimed, the number of arbitrations pending resolution for an amount under 300 € is slightly higher (50.64%) than those of above 300 € (49.36%).
By sector, the largest number of pending arbitration claims in 2013 was for telephony problems, with 70.60%. This was followed by Other Sectors (16.21%), Services (6.81%), Education (3.4%) and lastly, Dry cleaning (2.98%).
Regarding the origin of the claims made, 38.96% were processed through the Barcelona Consumer Arbitration Board, 58.62% originated with the Municipal Consumer Information Office and 2,42% came from other bodies.
On average, the number of arbitration files opened in Barcelona over the last five years is 3,196. On looking at the figures from 2009 to 2011, a progressive increase is detected, reaching a figure of 4,175 files. In 2012 and 2013 these figures decreased considerably: 2,153 files for last year.