Arbitration decisions in figures

The Barcelona Consumer Arbitration Board presents the figures for Arbitration resolutions (rulings) up to 31 December 2016.

In 2016 a total of 2,005 claims were processed in Barcelona. 1,567 Files closed: Non-acceptance of arbitration (751); Conciliation (324); Due to non-rectification (92); Due to transfer (62); Ruling (186); Rejection (108); Other (44). 244 Consultations. 19 Due for review (date scheduled). 83 Due for review. 17 Non-admission. 0 Awaiting initial processing. 3 Non-members, no response from company. 72 In process.


In 2016 a total of 2,005 claims were processed in Barcelona, and in nearly half of those cases, the files were closed.


The Consumer Arbitration Board processed 32.17% of the arbitration applications presented in Barcelona. Origin of claims. Municipal Consumer Information Office 65,74%. Barcelona Consumer Arbitration Board 32.17%. Other bodies 2.09%.

Regarding the origin of the claims made, 32.17% were processed through the Barcelona Consumer Arbitration Board, 65.74% originated with the Municipal Consumer Information Office and 2.09% came from other bodies.