Arbitration decisions in figures

The Barcelona Consumer Arbitration Board presents the figures for Arbitration resolutions (rulings) up to 31 December 2017.

In 2017 a total of 1,562 claims were processed in Barcelona. 868 Files closed: Arbitration not accepted (578); Conciliation (150); Rejection (55); Not accepted, but with mediation (27);  Ruling (23); Due to transfer (16); Other (11); Due to lack of amendment (8). 166 Consultations. 6 Due for review (date scheduled). 169 Due for review. 19 Non-admission. 0 Awaiting initial processing. 69 Non-members, no response from company. 265 In process.

In 2017 a total of 1,562 claims were processed in Barcelona, and in nearly half of those cases, the files were closed.

The Consumer Arbitration Board processed 27.66% of the arbitration applications presented in Barcelona. Origin of claims. Municipal Consumer Information Office 69,65%. Barcelona Consumer Arbitration Board 27.66%. Other bodies 2.69%.

The Consumer Arbitration Board processed 27.66% of the arbitration applications presented in Barcelona. Origin of claims. Municipal Consumer Information Office 69,65%. Barcelona Consumer Arbitration Board 27.66%. Other bodies 2.69%.